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Seller agreement · seller-draft-2026-11-04
1. Eligibility and verification
You must be at least 18 and provide your own accurate name, address, NIC number and WhatsApp number. We collect your NIC number to verify identity, prevent duplicate or fraudulent seller accounts, investigate serious threats or fraud, and cooperate with lawful requests when necessary. It is encrypted and available only to authorised staff; it is not displayed to buyers. You may link your own Facebook or Instagram profile. A verified badge means only that we checked the profile belongs to you; changing the link removes the badge until it is checked again.
2. Seller responsibility
You must own every account you list, have the right to offer it, describe it accurately, disclose linked logins and whether the original email is included, and supply working credentials and transfer instructions privately. Do not list stolen accounts or put passwords or recovery codes in public listings. You are responsible for checking the game publisher's transfer rules. Keep communication and payment on the marketplace and cooperate with buyer and staff enquiries.
You remain responsible for your own conduct, misrepresentations, fraud, and any account recovery or third-party claim caused by you, including claims raised after seven days. The seven-day buyer guarantee is the period for opening an ordinary account-validity dispute; it is not permission to reclaim an account later. Once that period ends, Keys.lk does not promise ongoing protection against later account changes or publisher actions, subject to applicable law and any unresolved dispute or chargeback.
3. Our role and moderation
Keys.lk provides the marketplace, reviews sellers, handles payments and disputes, and arranges payouts. Sellers and buyers are independent parties; we do not personally know or endorse either party. Approval and a verified badge do not guarantee ownership, account safety or a successful transfer. You publish and edit listings and your store bio without prior review. We may remove content, suspend access or hold payouts while investigating fraud, abusive content, off-platform deals or breaches of these terms. We will tell you what needs correcting when appropriate.
4. Fees, disputes and payouts
The account sale terms explain the buyer price, payment-provider fees, private handover, full-order refunds and seven-day payout hold after confirmation. An open dispute, refund review, chargeback, unsettled fee or suspension can delay or prevent payout. A refund cancels payout eligibility for that order.
Eligible proceeds are processed in two payout cycles each month: one for the first half of the month and one for the second half. An order enters the next available cycle only after confirmation, the seven-day hold, fee settlement and any review are complete. Transfers are made manually to your saved bank account; a cycle is a processing window, not a guarantee of receipt on a particular day. Bank processing time may vary. Keep your bank details accurate and contact support if an eligible payout is missing.